سياسة الاستبدال والإسترجاع

Return and Exchange Product Condition Return and Exchange Policy The product is sealed with the original factory packaging and has not been opened. Returns or exchanges are accepted for all devices (except for excluded products). The product does not work due to a manufacturing defect. Returns or exchanges are accepted for all devices (except for discs, code cards, and inks). It is required to return the original box/carton, instruction manual, and all attached accessories, in addition to any gift cards, other gifts, or attached offers. The box/carton has been opened and the original packaging of the product has been removed, and it has not been used. Returns or exchanges are accepted after deducting 40% of the device’s value. It is required to return the original box/carton (without any damage), instruction manual, and all attached accessories, in addition to any gift cards, other gifts, or attached offers. Time Period and Payment Refund Methods: Refunds are made in the same way as the payment was made. The process of refunding via credit cards takes from 7 to 14 working days depending on the customer’s bank. Excluded Products: We are sorry, but products are not returnable or exchangeable in the following cases only: The product has been used. The product has been installed. Products with faults or defects caused by misuse (such as: breakage, scratches, incorrect use, etc.), which are determined based on the inspection by Rukn Al-Ihtraf team for the device. Personal care products. Computer programs and games. Inks and printing papers. Products (as is). Cards and smart vouchers. (And the following conditions are added to online purchases) 8. Receiving the shipment from the shipping company is considered an acknowledgment from the customer that the shipment (carton) is intact and in good condition and has not been opened before receipt. 9. The return and exchange period is calculated from the date of receipt. 10. Shipping fees, customs duties, taxes, and all other charges related to international shipping are non-refundable in case of return or non-receipt of the order, except in cases of a manufacturing defect in the item. 11. International shipping orders are not subject to return or exchange unless there is a manufacturing defect in the item. 12. Refunds are made in the same way as the payment was made, except for purchases paid by shopping vouchers, partner shopping vouchers, or through installment services. General Conditions Products purchased through the installment program cannot be returned and can only be exchanged for the same value or higher, according to the above conditions. In the case of purchasing package offers, the customer must return all products included in the package; partial returns are not allowed, provided all products are in their original condition. The customer bears a delivery fee of 100 when requesting the return of products delivered via home delivery service, unless the product has a manufacturing defect based on the technical report from Rukn Al-Ihtraf team. In case of using the attached gifts, we are sorry, but the product cannot be returned or exchanged. Purchasing products (as is) and receiving the invoice implies implicit approval of the device’s condition, and the customer has no right to claim any missing accessories or peripherals afterward. Our customers trust us.